Eligibility for Returns
Returns must be requested within 7 days of delivery.
- Items must be unused, unworn, unwashed, and in the same condition that you received them.
- All original packaging, tags, and accessories (if applicable) must be included.
Proof of purchase is required.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider.
Non-Returnable Items
The following items are not eligible for return or refund:
- Final sale or clearance items.
- Items showing signs of wear, damage, or alteration.
How to Start a Return
To initiate a return, please contact us at contact@ordainedorigins.com with your order number and reason for return.
Exchanges
We only replace items if they are defective or damaged upon arrival.
- Exchange requests must be submitted within the 7-day return window.
- Photo or video evidence is required for all exchange requests due to defects or damage.
Please provide clear images or videos showing the issue so we can properly assess and resolve it.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos so we can resolve the issue promptly.